Privacy Statement

Last updated: 10 August 2026

 

 

Stately Plumbing Limited (“Stately Plumbing”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information in accordance with the New Zealand Privacy Act 2020.

 

Information we collect

We may collect personal information such as your name, phone number, email address, property or service address, details about your plumbing or gasfitting requirements, job and service history, and information you provide through our website, forms, email, phone or other communications.

 

Our website may also collect technical information such as IP address, browser information, cookies and website usage information through analytics and similar technologies.

 

We only collect information that is reasonably necessary for our business activities and the services we provide.

 

How we use your information

We may use your information to:

• Respond to enquiries and provide our services.
• Schedule and manage jobs.
• Provide quotes, invoices and payment information.
• Communicate with you about your services or account.
• Request feedback or reviews following a completed service.
• Maintain customer and service records.
• Improve our services, website and customer experience.
• Send newsletters, promotions, special offers and other marketing communications where you have consented to receive them or where otherwise permitted by law.
• Meet our legal and regulatory obligations.

We will not use your personal information for unrelated purposes unless permitted or authorised by law.

 

Marketing communications

If you choose to subscribe to Stately Plumbing marketing communications, we may use your name and email address to send newsletters, plumbing information, seasonal advice, special offers and promotions.

 

You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us.

We do not add customers to our marketing mailing list simply because they have previously contacted us or used our services.

 

Sharing your information

We may share relevant personal information with trusted service providers that help us operate our business, such as website, hosting, scheduling, accounting, payment, customer management, analytics and email marketing providers.

 

We only provide information reasonably necessary for those services and take reasonable steps to ensure your information is handled appropriately.

 

We may also disclose information where required or authorised by law.

 

Website and analytics

We may use cookies, analytics and similar technologies to understand how visitors use our website, improve our website and measure the effectiveness of our advertising and marketing.

 

Some of these services may collect information such as IP address, device information and website usage data.

 

Keeping your information secure

We take reasonable steps to protect personal information against loss, unauthorised access, use, modification or disclosure.

We retain personal information only for as long as reasonably necessary for the purposes for which it may lawfully be used, or as required by law.

 

Providing your information

Providing personal information to us is generally voluntary. However, if you do not provide information that is necessary to respond to your enquiry, arrange a service or provide our services, we may not be able to do so.

 

You do not have to provide your information to receive marketing communications. Marketing communications are only sent where you have provided the appropriate consent or where otherwise permitted by law.

 

Your privacy rights

Under the Privacy Act 2020, you have the right to request access to personal information we hold about you and to request correction of information that is inaccurate, incomplete or misleading.

 

To make a privacy request, please contact us using the details below.

 

Privacy contact

Stately Plumbing Limited
Email: info@statelyplumbing.co.nz
Phone: 022 159 2013
Address: 7/18 Weka Street, Otahuhu, Auckland 1062

 

If you have concerns about how your personal information has been handled, you can also contact the Office of the Privacy Commissioner.

We may update this Privacy Statement from time to time to reflect changes to our business, our information-handling practices or applicable legal requirements.